Setting Up Account Access
In order to get you into your account quickly, we suggest attempting these steps before calling our team.
If you don’t remember your Username and/or password or have never logged in, you may need to “Set Up Online Access.”
Once we have confirmed your identity and linked it back to an NDTCO account, we will ask you to establish some security questions and answers.
You will then have the opportunity to retrieve or update your Username and password.
A PIN will be texted to a phone number to verify your request, so the number added must be able to receive text messages. If you do not have a number that can receive text messages, you will need to call us at 877-742-1270, ex 191.
Troubleshooting: Frequently Asked Questions
I never got the PIN – now what?
NDTCO is unable to deliver PINs to landlines, so please try again to your mobile device.
We may have outdated phone numbers on file for you. Please call our Service Team at 877-742-1270, ex 191 for further assistance.
The password reset link in my email doesn’t work. What can I do?
Review the instructions at the bottom of the email and copy the URL from the email and paste it directly into the browser address window instead of clicking the link.
I never got the email when I tried to reset my password. How do I get it?
Your email may be blocking us from delivering it – please add no-reply@ndtco.com to your safe senders list and try again.
If you still do not receive it, we may have an outdated email address on file. Please call our Service Team at 877-742-1270, ex 191 for further assistance.
I still need help! Can I talk to someone?
Of course! Our team is always available to assist you at 877-742-1270. ex 191.